Advice and support for parents and carers
We offer friendly, impartial, non-judgmental information, advice and support to parents and carers. While this service is usually for those whose children are experiencing bullying, at the current time we have broadened the service to include support with:
- Any concerns with regard to bullying, cyberbullying or online safety
- Emotional support for parents and carers
- General info/advice around how parents can look after themselves and support their children's emotional health and wellbeing at this time - with signposting to more specialist services as needed
- Practical tips for managing as a family
- Signposting to home-education resources
How and when can I contact you?
Due to current circumstances, the Parent Advice Line is currently operating an email and Whatsapp based service (please provide your mobile number by email):
9am - 10am every weekday morning.
8pm - 9pm every weekday evening.
9am - 12pm on Saturdays.
What can I expect when I contact you?
We will be led by you. This means that you are in charge of what you want to share. We will listen and explore the situation with you and offer advice and support. If you have used our telephone based service (when this is available) you will be charged at normal rates.
We will only end calls if someone is abusive towards us.
We will give you:
A polite, friendly, empathetic response
Evidence based, up-to-date information
Professional guidance on school protocols and statutory responsibilities the school has to tackle bullying and keep students safe
Information on the processes involved in tackling bullying
Advice on communicating effectively with your child’s school
Tips on how best to support your child
Information about other relevant Kidscape services
Signposting to relevant organisations
Take on your case or act as your advocate
Contact a school or other involved agencies (unless there are serious safeguarding concerns)
Comment on the actions of individual school staff or professionals involved in your situation
Offer a counselling service (we can signpost to relevant organisations)
Give specific legal advice (we can tell you the legislation relating to bullying)
Offer advice to anyone residing outside of England and Wales
Accept liability for third party information such as websites that we may refer you to
Offer advice in regards to bullying of adults (we can signpost you to a more relevant organisation)
How can I prepare?
It may be useful to have a pen and paper to hand, to jot down any notes you wish to take. It is best to be in a quiet place so you can speak to the adviser without worrying about background noise.
Is my contact with the Parent Advice Line confidential?
We want to reassure you that your call or email to us will be treated in confidence.
We may ask for some personal information, such as your child’s age and your location but you are under no obligation to provide this. We only ask for this information to enable us to direct you to appropriate services and to help us better understand those who use our service.
Discussions between you and the Parent Support Adviser will be confidential, unless we deem a child, young person or vulnerable adult may be experiencing, or is at risk of experiencing harm. We will also need to pass on any concerns we have of an individual intent on harming others.
Can a child call you for help?
Our helpline is there to support parents, carers and family members who are concerned about a child. If your child wishes to speak to someone about their situation then please encourage them to contact Childline:
Comforts, advises and protects children 24 hours a day and offers free confidential counselling
Phone 0800 1111 (24 hours)
Can I give you my opinion of how I found the service?
We want to know what we are doing right and what we can improve on, and we welcome your opinion on this. You can provide feedback here.