How to contact us

You can contact the Kidscape team by email Monday - Friday.  

If you are a parent and carer in need of advice or support, please contact the Parent Advice Line in the first instance.

Our address:

Kidscape

8-10 South Street

Epsom

Surrey

KT18 7PF

Press

Contact us

Email press@kidscape.org.uk. This is monitored 7 days a week. We seek to respond within 24 hours if we can assist.

How we can help

Kidscape can provide expert comment on the following topics and themes:

  • Bullying, relationships and relationships education, school behaviour policies, social and emotional learning, parenting, online safety and cyberbullying.

We also encourage press contacts to signpost to the Kidscape website (www.kidscape.org.uk) when profiling a story that relates to bullying.

With sufficient notice, we can on occasion provide case studies and families who may be willing to be contacted.

What we can’t comment on

  • Individual cases of bullying though we can give general practical advice in response to a story.
  • We follow Samaritan media guidelines in relation to any discussion of suicide or suicidal ideation.

Press email list

:

Complaints policy and procedure

Kidscape views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person [or organisation] that has made the complaint. 

See Kidscape Complaints Policy and Procedures.

Complaints can be made through the following methods:

By email: complaints@kidscape.org.uk

By post: Kidscape, 8-10 South Street, Epsom, Surrey, KT18 7PF

We will endeavour to acknowledge complaints within five working days of receipt. 

 

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